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Six Canons of Customer Service
First Section
Program Overview
Welcome (1:36)
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Introduction to the Six Canons of Customer Service (1:57)
Customer Service Canon #1 (4:54)
Smiling Knowledge Check
Customer Service Canon #2 (4:20)
Body Language Knowledge Check
Customer Service Canon #3 (3:12)
Treat Customers as a Cherished Friend Knowledge Check
Creating a Hospitality Culture (1:26)
Customer Service Canon #4 (4:28)
Positive and Friendly Knowledge Check
Customer Service Canon #5 (4:39)
Make It Easy Knowledge Check
Customer Service Canon #6 (3:22)
Thank Every Customer Knowledge Check
Conclusion and What's Next (1:02)
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Conclusion and What's Next
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