Invest In Yourself + Your Business
DO YOUR CUSTOMERS LOVE YOU?
If you provide great customer service your sales and profits will grow.
- Happy customers spend 17% more.
- They are 5x cheaper to retain than acquiring new customers
- Positive reviews from your current customers grow your sales 92% of the time
Example Curriculum
First Section
Available in
days
days
after you enroll
- Program Overview
- Welcome (1:36)
- Download Participant Guide
- Introduction to the Six Canons of Customer Service (1:57)
- Customer Service Canon #1 (4:54)
- Smiling Knowledge Check
- Customer Service Canon #2 (4:20)
- Body Language Knowledge Check
- Customer Service Canon #3 (3:12)
- Treat Customers as a Cherished Friend Knowledge Check
- Creating a Hospitality Culture (1:26)
- Customer Service Canon #4 (4:28)
- Positive and Friendly Knowledge Check
- Customer Service Canon #5 (4:39)
- Make It Easy Knowledge Check
- Customer Service Canon #6 (3:22)
- Thank Every Customer Knowledge Check
- Conclusion and What's Next (1:02)
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